Registering SAM

Hello project14,

Someone did request a SAM software key using your email address, but there have been no SAM software starts using that key.

NREL keeps a record of the email address used to request each SAM software key with the date the request was made in a database on a secure server.

Each time someone starts the SAM software, it contacts the server, and a record of the SAM software version number and IP address is stored in the database. This provides NREL with information about how many people are using the software and their approximate location for use in reports and requests for funding to the US Department of Energy. (The IP address provides location information at the city level.)

SAM does not share any data from the .sam file with the registration server.

If the solar installer you mentioned is using SAM, I would expect them to use their own email address to register SAM to ensure that they receive the key. In any case, if they did run SAM using a key requested using your email address, they would not gain access to any information.

Best regards,
Paul.
 

Hi,
I completed the installation, but I did not receive the product key for activation by mail. Could you help me please ?

Best regards.
José

Hi José,

Your registration request was successful, so you should have received a key. Please check your junk folder. I will also resend the key from the SAM Support mailbox. I see some autoreply messages from your mail service provider, so please check to make sure something is not blocking emails from sam dot support at nrel dot gov.

Best regards,
Paul.

Hello,

My name is Stephanie and I downloaded the latest version of SAM nrel to view .sam files. I have registered but I didn't receive a key code. I checked all my other folders, junk and other but didn't receive anything. 

Thank you in advance for your help. 

Stephanie E. 

Hi Stephanie,

I emailed your key from the SAM support mailbox. Please let me know if you did not receive it.

Best regards,
Paul.

Thank you! I received it!

Stephanie E.