Registering SAM

  • Jackman
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03 May 2023 13:20 #12097 by Jackman
Replied by Jackman on topic Registering SAM
Hi, I'm part of the IT department for my company and have been trying to help someone register SAM that was downloaded from here. The emails from NREL for SAM registration were automatically rejected by our email protection service. When we looked deeper into it, it seems like the emails originate from a blacklisted IP address (149.72.154.232) that is associated with spam according to the blacklists SORBS NEW, SORBS SPAM, SPAMCOP, and SWINOG on MX Toolbox. As a result of this automatic rejection, we don't receive the registration codes needed for activating SAM outside of the trial period.

Regards,
Max

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  • pgilman
  • Topic Author
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04 May 2023 21:20 #12104 by pgilman
Replied by pgilman on topic Registering SAM
Hi Max,

Thank you for this information. I will have my colleagues investigate and let you know if we need any additional information.

In the meantime, I will follow up with you by email with a workaround solution so people at your company can use SAM.

Best regards,
Paul.

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  • CKHUKA
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08 May 2023 15:56 #12125 by CKHUKA
Replied by CKHUKA on topic Registering SAM
Hello,

I am also having the same issue. Downloaded software, setup an account, etc...

Not receiving a registration key, after several attempts.

I have also emailed support with no reply.

Please help! :)

Thanks.

Regards,
Claus

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  • pgilman
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08 May 2023 22:41 #12126 by pgilman
Replied by pgilman on topic Registering SAM
Hi Claus,

I followed up with you by email. Let us know if you have any more trouble.

Best regards,
Paul.

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  • hakanbaldan
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14 Jul 2023 16:51 #12327 by hakanbaldan
Replied by hakanbaldan on topic Registering SAM
Hi,
I completed the installation but I did not receive the product key for activation by mail. Could you help me please ?

Best regasrds,
Hakan.

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  • pgilman
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14 Jul 2023 23:14 #12328 by pgilman
Replied by pgilman on topic Registering SAM
Hi Hakan,

I emailed you your SAM registration key.

Best regards,
Paul.

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