Registering SAM

Max

03 May 2023 13:20 #12097 by Max

Replied by Max on topic Registering SAM

Hi, I'm part of the IT department for my company and have been trying to help someone register SAM that was downloaded from here. The emails from NREL for SAM registration were automatically rejected by our email protection service. When we looked deeper into it, it seems like the emails originate from a blacklisted IP address (149.72.154.232) that is associated with spam according to the blacklists SORBS NEW, SORBS SPAM, SPAMCOP, and SWINOG on MX Toolbox. As a result of this automatic rejection, we don't receive the registration codes needed for activating SAM outside of the trial period.

Regards,
Max

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Paul Gilman
Topic Author

04 May 2023 21:20 #12104 by Paul Gilman

Replied by Paul Gilman on topic Registering SAM

Hi Max,

Thank you for this information. I will have my colleagues investigate and let you know if we need any additional information.

In the meantime, I will follow up with you by email with a workaround solution so people at your company can use SAM.

Best regards,
Paul.

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CHansen

08 May 2023 15:56 #12125 by CHansen

Replied by CHansen on topic Registering SAM

Hello,

I am also having the same issue. Downloaded software, setup an account, etc...

Not receiving a registration key, after several attempts.

I have also emailed support with no reply.

Please help! :)

Thanks.

Regards,
Claus

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