Can't Register new version

  • drmcmillian
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02 Dec 2014 13:13 #2780 by drmcmillian
Can't Register new version was created by drmcmillian
While trying to register this copy of SAM, I get a message indicating cannot connect NREL to verify copy.
Not sure what's going here. My internet connection is working find.

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  • pgilman
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02 Dec 2014 14:41 #2781 by pgilman
Replied by pgilman on topic Can't Register new version
Dear Donald,
Do you know if you are using a web proxy server to connect to the internet? If so, that might be preventing SAM from connecting to the NREL servers. You can create a proxy configuration file to allow SAM to connect using your proxy server address.
To create a proxy configuration file:

  1. If SAM is open, close it.

  2. Open the SAM installation folder (it contains the sam.exe executable file).

  3. Use a text editor to create a new empty text file named proxy.txt

  4. Put one line in the text file with your organization's web proxy server's address on a single line. For example if the server's address is "proxy-server.myorganization.org," then the file should have the single line:



    proxy-server.myorganization.org



    To specify a custom port, add it to the name with a colon separator (no spaces). For example, if the server address is "proxy-server.myorganization.org," and the custom port number is 9142, the file should have the single line:



    proxy-server.myorganization.org:9142

     

  5. Save the file.

  6. Close SAM.
The next time you start SAM, it will use the proxy server address to access the internet.
If you do not have information about the proxy server or are not using one, please let me know and I will email you a registration key.
Best regards,

Paul.

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  • zjf1900
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23 Dec 2014 00:13 #2782 by zjf1900
Replied by zjf1900 on topic Can't Register new version
Wish SAM can provide an option button for proxy setting in next version. I have found it in the help content, but maybe an option can make SAM much easier.

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  • pgilman
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23 Dec 2014 10:31 #2783 by pgilman
Replied by pgilman on topic Can't Register new version
Hello,

We implemented this approach to test an eventual solution like you describe that would not require the file. Did the proxy configuration file solution work for you?

Best regards,
Paul.

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  • zjf1900
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06 Jan 2015 01:33 #2784 by zjf1900
Replied by zjf1900 on topic Can't Register new version
Hello Paul

The proxy configuration file solution works for me.

I use SAM in my company where I must accesses internet with a proxy generally, but sometimes I need to work at field, so I need to delete/rename the configuration file because the proxy is not needed.:P

Best regards!

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  • pgilman
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06 Jan 2015 09:08 #2785 by pgilman
Replied by pgilman on topic Can't Register new version
Thank you for letting us know that the proxy configuration file works for you. It is helpful for us to know that you'd like a way to enable or disable it. We will consider that as an improvement to the current solution.

Best regards,
Paul.

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