Sam 2014.11.24 crashing

russellharris

11 Dec 2014 00:22 #2737 by russellharris

Replied by russellharris on topic Sam 2014.11.24 crashing

Paul,

I am also having problems with SAM crashing when viewing the results. It seems that trying to view
- Time series
- Daily
- Profiles
- Heat map

will all cause the crash.

I don't necessarily need all these reports right now but it's frustrating to have the whole thing crash like it does. I've sent an email requesting the debug version to help.

Russell.

Note excerpt from "Messages":

Simulation report

Total time: 83 ms
SSC time: 75 ms

SSC version: 40 (Windows 64 bit Visual C++ Nov 24 2014 18:08:14)
Models (2): hcpv singleowner

0 errors

0 warnings

0 notices

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Paul Gilman

11 Dec 2014 17:09 #2738 by Paul Gilman

Replied by Paul Gilman on topic Sam 2014.11.24 crashing

Thanks Russell. I will email you instructions.

Best regards,
Paul.

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Paul Gilman

06 Jan 2015 16:35 #2739 by Paul Gilman

Replied by Paul Gilman on topic Sam 2014.11.24 crashing

We finally solved this problem. It turns out that there was a bug in the code that calculated the date and time to display on the x-axis of the graphs in SAM's data viewer. The bug causes the viewer to crash when the time zone on your computer's operating system (Windows or OS X) is greater than GMT+7. That is why all of the people who reported experiencing the problem are from Australia.

The bug will be fixed in the next SAM update. In the meantime, you can work around the issue by changing your computer's location setting to one with a time zone of GMT+7 (for example, Cambodia, Indonesia, and Vietnam are all GMT+7 countries) or less.

Thanks to everyone who helped us track this down.

Best regards,
Paul.

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