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System Advisor Model (SAM)

Proxy issue while registrating (error code -1)

joao.cardoso
Topic Author

29 Mar 2016 18:41 #4219 by joao.cardoso

Proxy issue while registrating (error code -1) was created by joao.cardoso

Dear Sirs,

I'm trying to register the last version of SAM. Unfortunately I run into the following error message: "Registration failed with error code -1. Please check your internet connection."

My company is using a proxy server which I already included in the proxies section. Our proxy requires an authentication (username/password). Could this be the reason of the continuing error messages? How could I indicate the authentication in the proxy.txt file?

Thank you very much for your kind help.

best regards,
João Cardoso

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pgilman

31 Mar 2016 18:25 #4220 by pgilman

Replied by pgilman on topic Proxy issue while registrating (error code -1)

Dear João,

For now, SAM's proxy configuration settings do not support proxy servers that require authentication. We are looking into ways of adding that support, so perhaps that will be possible in a future version of SAM.

In the meantime, I will contact you separately by email to help you get SAM running.

Best regards,
Paul.

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rashi2410

11 Apr 2016 07:15 #4221 by rashi2410

Replied by rashi2410 on topic Proxy issue while registrating (error code -1)

Dear Paul,

I am facing the same Issue about the internet connection. The only difference is I am using my home wifi and no proxy server. Please let me know how to solve this issue.

Kind regards,
Rashi

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