mac os x - after 'generating report' the result leaves out information

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schmidly
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16 Jan 2015 17:36 #2957 by schmidly

mac os x - after 'generating report' the result leaves out information was created by schmidly

dear paul/tech support team, when i generate a report on the mac os x updated version of SAM, there is missing data on the performance side of the reports. please see the attached screen shot (missing info boxed in red). is this a common/known issue or am i unique? please advise. thanks in advance, brian s.

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Paul Gilman

16 Jan 2015 19:23 #2958 by Paul Gilman

Replied by Paul Gilman on topic mac os x - after 'generating report' the result leaves out information

Hi Brian,

There are two issues here. The first has to do with unicode characters in the PDF -- for some reason the subscripted 2 is not being interpreted correctly in the OS X native PDF reader and appears as "??" Have you tried viewing the PDF in a different reader? We're investigating that. The characters are correctly displayed in Windows.

The second issue is that the Annual Results values are not being correctly calculated in the report generator template. I've fixed that for the update later this month.

Thanks,
Paul.

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schmidly
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16 Jan 2015 21:33 #2959 by schmidly

Replied by schmidly on topic mac os x - after 'generating report' the result leaves out information

Hello Paul, I tried opening the PDF in Adobe Acrobat Pro for Mac OS X and the "??" issue appears in that application as well. Thanks for fixing the Annual Results issue coming out in the update later this month. As always, these updates are greatly appreciated...Brian S.

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