SAM 2020.2.29 crashing

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Mariel Sabraw
Topic Author

26 Oct 2020 23:40 #8940 by Mariel Sabraw

SAM 2020.2.29 crashing was created by Mariel Sabraw

Hello,

I'm trying to pull some monthly statistics from the 'Statistics' tab in SAM. Each time I try to do it, the program crashes. There's no error code, just the Apple system notification comes up and says 'SAM quit unexpectedly.'
OS version: 10.15.7 (in light mode)
SAM version: 2020.2.29

I have a screen recording that I tried to attached, but looks like movie formats are supported. Happy to send it somewhere if that's helpful.

Thanks!
Mariel

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Paul Gilman

29 Oct 2020 17:44 #8954 by Paul Gilman

Replied by Paul Gilman on topic SAM 2020.2.29 crashing

Hi Mariel,

Thank you for letting us know about this problem.

You should be able to attach the file if you compress it to .zip first.

Otherwise, please try emailing it to us at sam dot support at nrel dot gov.

Best regards,
Paul.

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