Electricity rate input

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bukhary
Topic Author

28 Aug 2017 01:40 #5665 by bukhary

Electricity rate input was created by bukhary

Hi,
I am having trouble loading electricity rates into SAM. I am not sure whats wrong , the error I keep getting is "Could not retrieve JSON data for utility rate companies." My internet is working fine.
I have tried running SAM on multiple computers and with different version of SAM, for both residential and commercial scenario, but I am unable to load electric rates. Could you please help me in this regard.
Thanks.

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jmccall

29 Aug 2017 16:04 #5666 by jmccall

Replied by jmccall on topic Electricity rate input

I have had the same problem since last Friday as well.

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Carlos2609

30 Aug 2017 21:16 #5667 by Carlos2609

Replied by Carlos2609 on topic Electricity rate input

I have had the same problem today, I need de Database of México.

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keithr

31 Aug 2017 01:32 #5668 by keithr

Replied by keithr on topic Electricity rate input

I also am not able to use the rate import feature. Get the Error message and can see the "loading utility files" message but never seems to load. Also tried downloading the "csv" file but so far haven't been able to save it as a csv. Haven't seen any messages within SAM. I plan to call tech support. Thanks all.

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pgilman

31 Aug 2017 18:04 #5669 by pgilman

Replied by pgilman on topic Electricity rate input

Hi all,

There seems to be a problem with the Utility Rate Database. We are investigating now, and will fix the problem as soon as we can.

Thank you for letting us know about it.

Best regards,
Paul.

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