Proxy issue while registrating (error code -1)

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joao.cardoso
Proxy issue while registrating (error code -1)

Dear Sirs,

I'm trying to register the last version of SAM. Unfortunately I run into the following error message: "Registration failed with error code -1. Please check your internet connection."

My company is using a proxy server which I already included in the proxies section. Our proxy requires an authentication (username/password). Could this be the reason of the continuing error messages? How could I indicate the authentication in the proxy.txt file?

Thank you very much for your kind help.

best regards,
João Cardoso

Paul Gilman

Dear João,

For now, SAM's proxy configuration settings do not support proxy servers that require authentication. We are looking into ways of adding that support, so perhaps that will be possible in a future version of SAM.

In the meantime, I will contact you separately by email to help you get SAM running.

Best regards,
Paul.

rashi2410

Dear Paul,

I am facing the same Issue about the internet connection. The only difference is I am using my home wifi and no proxy server. Please let me know how to solve this issue.

Kind regards,
Rashi

Paul Gilman

Dear Rashi,

I contacted you by email with a solution to your registration problem.

Best regards,
Paul.

byron_burns

Hello Paul, I have the same issue.

Paul Gilman

Hi Byron,

I will follow up with you by email.

Best regards,
Paul.

kimhollinghead

I am having the same issue getting past logon proxy for a user in my company.
Thanks!
Kim

Paul Gilman

Hi Kim,

Please email me with details of the issue you are having with the SAM registration.

Best regards,
Paul.

 

lthiltges

Hello Paul,

I am having the same problem, and therefore I am unable to obtain a registration key. in the mean time, I am looking forward to the webinar today.

Paul Gilman

lthiltges,

I emailed you a key. Please let me know if you continue having trouble.

Best regards,
Paul.

manuelseidenkranz
manuelseidenkranz's picture

Dear Paul, I've got the same problem. Would you be so kind an send me an email with two keys (I would like to install the software on two computers)?

Many thanks!
Manuel

Paul Gilman

Dear Manuel,

I emailed you a key. You may use your SAM registration key on more than one computer, and for different versions of SAM.

Best regards,
Paul.

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