Can't Register new version

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drmcmillian
Can't Register new version

While trying to register this copy of SAM, I get a message indicating cannot connect NREL to verify copy.
Not sure what's going here. My internet connection is working find.

Paul Gilman

Dear Donald,

Do you know if you are using a web proxy server to connect to the internet? If so, that might be preventing SAM from connecting to the NREL servers. You can create a proxy configuration file to allow SAM to connect using your proxy server address.

To create a proxy configuration file:

  1. If SAM is open, close it.
  2. Open the SAM installation folder (it contains the sam.exe executable file).
  3. Use a text editor to create a new empty text file named proxy.txt
  4. Put one line in the text file with your organization's web proxy server's address on a single line. For example if the server's address is "proxy-server.myorganization.org," then the file should have the single line:

    proxy-server.myorganization.org

    To specify a custom port, add it to the name with a colon separator (no spaces). For example, if the server address is "proxy-server.myorganization.org," and the custom port number is 9142, the file should have the single line:

    proxy-server.myorganization.org:9142
     

  5. Save the file.
  6. Close SAM.

The next time you start SAM, it will use the proxy server address to access the internet.

If you do not have information about the proxy server or are not using one, please let me know and I will email you a registration key.

Best regards,
Paul.

zjf1900

Wish SAM can provide an option button for proxy setting in next version. I have found it in the help content, but maybe an option can make SAM much easier.

Paul Gilman

Hello,

We implemented this approach to test an eventual solution like you describe that would not require the file. Did the proxy configuration file solution work for you?

Best regards,
Paul.

zjf1900

Hello Paul

The proxy configuration file solution works for me.

I use SAM in my company where I must accesses internet with a proxy generally, but sometimes I need to work at field, so I need to delete/rename the configuration file because the proxy is not needed.:P

Best regards!

Paul Gilman

Thank you for letting us know that the proxy configuration file works for you. It is helpful for us to know that you'd like a way to enable or disable it. We will consider that as an improvement to the current solution.

Best regards,
Paul.

Kumaresan

Hi Guys,

The proxy.txt file did not help me when I tried registering the program. Please advise on what to do next.

Regards
Kumaresan

Paul Gilman

Dear Kumaresan,

We will contact you by email to resolve the problem.

Best regards,
Paul.

lemthree

Hi Paul.
I am sorry but I do not even know what a proxy server is. I am unable to register my copy. Thank you.

Eddy

chinfano

Hi Paul,

I am also facing the same issues with the registration key and I just checked and I am no using a web proxy server to connect to the internet. How can I solve this?

Thanks

Paul Gilman

On some computer screens, the Registration Information window that appears after you click the Confirm button is partially hidden, making the OK and Cancel buttons at the bottom of the window not visible. If that is the case with your computer, you can press your computer's Enter key to complete the registration (equivalent to clicking OK), or close the window to cancel registration. Here is what the entire window looks like:

SAM Registration Window

This problem is caused by the window's dimensions being fixed with a height of 645 pixels, which exceeds the height of some screens. We've fixed the problem for the next version of SAM by making the window resizable.

Best regards,

Paul.

amirbigheart

I can`t Register new version of SAM pleas help me
Best rigards.
Bigdeli.

Paul Gilman

Dear Bigdeli,

Did you try the suggestions in the conversations above? What specific problem are you having with the registration process?

Best regards,
Paul.

amirbigheart

Dear Paul,
if possible, i wanted register code of SAM.

Best regards,
Bigdeli.

Paul Gilman

Dear Bigdeli,

Please see the instructions on this post. To register SAM, first install it, and then start the software and you will see the registration window.

Best regards,
Paul. 

amirbigheart

Excuse me, dear Paul,

I would like to have the register code, if possible send to my email:amirbighear@yahoo.com

Best regards,
Bigdeli.

tirehkar

Dear Paul,

Thank you for detail explanation for registering problem. Unfortunately I couldn't solve the problem. My company proxy system is "proxy" and I made a text file consisting of just this world but I received the same message. Would you please help me to solve the problem or send a registration key.

Thank you in advanced,
Aref

tirehkar

Dear Paul,

I read all explanation and made a proxy.txt file with just a line consists of proxy:8080, because my proxy address is it(I am checking it wit proxy bottom in registration window), but I received the same message with code-1.
would you please help me or send a registration key?

Thank you in advanced,
Aref

Paul Gilman

Dear Aref,

I emailed you separately to help resolve your problem.

Best regards,
Paul.

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